BBB suggested customer service number, same company line

So I found a number suggested by the BBB of Denver to reach Dish Networks corporate service line. I figure that there is no harm in trying it, thinking it might be more helpful. I call and explain the issues to a technician that is happy to help. He totally sounds like he gets it. He even says "If I can give you all of the services you originally wanted, would that be a good solution." I am shocked at this point, I tell him if I can get everything working I would gladly accept that and my $101 back from my "cancelation" fee. This can all happen, I just have to sign into an additional 18 months.

They love falling back on that in a classic "cover their ass" move. The contract is what got me where I am with this fee in the first place. I explain to him, the same way I have multiple other reps, I have yet had tow months back to back good now, why sign on for more. He can' understand why it matters. If I can get what I originally wanted, why wouldn't I sign. I ask him if he knew what a lemon was. He said yes, which I followed with "If you lease a car for 18 months and every month there are issues that arent resolved, would you re-up your lease with them?" At that point, he was tripping on his words. He was very frustrated that I wasn't interested in getting all I wanted originally, which I explained was the services I wanted in August. He started practically yelling which I told him to lower his voice. I then stated I would be more than happy to recieve the equipment that would make the services I originally signed for happen without signing an extension for a contract that hsould have had those same services covered.

Here is my fav, did you know that a contract from Dish Network does not cover programming? That is what I was told next. That the contract does not cover programming just hardware and service. I asked what service do you provide, the obvious answer being programming. He had no response. I elected to end the call and continue on with my complaint to the BBB...